PadLX Privacy Policy
Last updated: 05/12/2025
PadLX (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit PadLX.co.uk (or any associated domains) and use our services. By accessing our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information You Provide
When you interact with the PadLX website, you may voluntarily provide:
Name
Email address
Shipping and billing addresses
Payment information (processed securely by third-party providers)
Phone number
Account login details (if applicable)
B. Automatically Collected Information
When you browse our site, Squarespace and our analytics providers may automatically collect:
IP address
Browser type
Device information
Pages viewed
Time spent on the site
Referring websites
General location data (approximate, non-precise)
C. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Ensure site functionality
Enhance your browsing experience
Analyse website traffic
Support marketing and retargeting activities
You can control or disable cookies through your browser settings.
2. How We Use Your Information
We use collected information to:
Process and fulfil orders
Communicate with customers (order updates, support, etc.)
Improve our website, products, and services
Personalise your experience
Send marketing emails (only if you opt-in)
Detect fraud or security issues
Comply with legal obligations
3. Sharing Your Information
PadLX does not sell your personal information.
We may share your data only with trusted third parties essential to operating our business, including:
Squarespace (website hosting and e-commerce platform)
Payment processors (e.g., Stripe, PayPal)
Email marketing services (e.g., Mailchimp)
Analytics platforms (e.g., Google Analytics, Squarespace Analytics)
Shipping carriers
Professional service providers (e.g., accountants, legal advisers)
These providers have access only to the information necessary to perform their services.
4. Payment Information
We never store full payment card details.
All transactions are processed securely through third-party payment processors compliant with PCI-DSS standards.
5. Data Retention
We retain personal information only as long as necessary to:
Provide services
Comply with legal requirements
Resolve disputes
Enforce agreements
6. Your Rights (GDPR / UK GDPR)
If you are located in the UK or EU, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Object to processing
Request data portability
Withdraw consent for marketing communications
To exercise any of these rights, contact us at:
📧 support@padlx.co.uk
7. Marketing Communications
You will only receive marketing emails if you choose to opt-in.
You can unsubscribe at any time via:
The “unsubscribe” link in emails
Contacting us directly
8. Security Measures
We take reasonable steps to protect your data, including:
SSL encryption
Secure payment gateways
Access controls on customer information
However, no method of online transmission is completely secure.
9. International Data Transfers
As Squarespace and some service providers operate globally, your data may be processed outside your home country.
We ensure appropriate safeguards are in place for international data transfers.
10. Links to Third-Party Sites
Our website may include links to external websites.
PadLX is not responsible for their privacy practices or content.
11. Children’s Privacy
Our website is not intended for individuals under 16 years old, and we do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy occasionally.
The revised version will be posted here with an updated date.
13. Contact Us
For questions about this Privacy Policy, or to exercise your data rights, contact us at:
📧support@padlx.co.uk